Last updated: 5 August 2026
This policy applies to purchases of try-on credit packs on try.anydress.ai, operated by JELLYBYTE LTD (Reg. No. HE 495017), with its registered office at Spyrou Kyprianou & Agias Fylaxeos 182, Kofteros Business Centre, 2nd floor, Office 201, 3083 Limassol, Cyprus. Credit packs are sold through Stripe acting as merchant of record, which processes your payment, issues your receipt, and applies VAT where required. Displayed prices include VAT.
1. What you are buying
Credits are prepaid units for virtual try-on sessions — a digital service delivered immediately on demand. One standard session consumes 1 credit; extended sessions consume the number of credits shown before you start. Credits never expire while your account remains active.
2. Automatic refunds for technical failures
Fairness is built into the Service: if a try-on session fails to connect (you never see the transformed video), the credit — or your free trial — is returned to your account automatically. You don’t need to contact anyone. Reasonable per-day limits apply to prevent abuse of this mechanism.
3. EU 14-day right of withdrawal
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a purchase of digital services within 14 days without giving a reason — with an important qualification set by law (Directive 2011/83/EU):
- Unused credits: within 14 days of purchase you may withdraw and receive a refund for the unused portion of a credit pack.
- Used credits: by starting a try-on session you expressly request immediate performance of the service and acknowledge that, once a session has been delivered, you lose the right of withdrawal for the credits consumed. Refunds for the unused remainder are calculated proportionally to the pack price.
To exercise withdrawal, email privacy@anydress.ai from your account email within 14 days of purchase, stating the purchase date and that you wish to withdraw. No particular form is required.
4. What is not refundable
- Credits consumed by completed sessions (including sessions you chose to stop early — the session and its downloadable video are delivered from the moment the try-on renders).
- Dissatisfaction with the aesthetic outcome of an AI rendering, provided the session technically delivered. Try-on output is AI-generated visualization, not a guarantee of real-world fit or appearance.
- Purchases older than 14 days, except where a technical fault on our side prevented you from using the credits at all.
5. How refunds are paid
Approved refunds are processed through Stripe to your original payment method, normally within 5–10 business days. As Stripe is the merchant of record, the refund and any VAT adjustment appear from Stripe.
6. Account cancellation
You may stop using the Service at any time; there is no subscription and nothing recurring to cancel. To delete your account and associated personal data, email privacy@anydress.ai (see the Privacy Policy for what is retained for legal reasons). Account deletion forfeits remaining credits unless you are within the 14-day withdrawal window for their purchase, in which case Section 3 applies.
7. Disputes
If you believe a charge is wrong, contact us first at privacy@anydress.ai — most issues are resolved within a couple of business days, and our session records let us verify exactly what was delivered. Chargebacks filed with your bank are handled together with Stripe as merchant of record.
8. Contact
JELLYBYTE LTD (Reg. No. HE 495017), Spyrou Kyprianou & Agias Fylaxeos 182, Kofteros Business Centre, 2nd floor, Office 201, 3083 Limassol, Cyprus — privacy@anydress.ai